Service_Resource_Shenzhen Juhor Precision Technology Co., Ltd.

Service Commitment

We firmly believe that a strong partnership is the key to the success of our brand. JUHOR aims to establish a mutually beneficial and long - term partnership with its distributors. Through the joint efforts of professional teams from both sides, we ensure that customers can obtain high - quality JUHOR brand memory and solid - state drives, and enjoy excellent pre - sales consultation, installation guidance, and after - sales service with the support of our partners.
Technical Support

We firmly believe that a strong partnership is the key to the success of our brand. JUHOR aims to establish a mutually beneficial and long - term partnership with its distributors. Through the joint efforts of professional teams from both sides, we ensure that customers can obtain high - quality JUHOR brand memory and solid - state drives, and enjoy excellent pre - sales consultation, installation guidance, and after - sales service with the support of our partners.

Service Process

User Inquiries and Timely Responses
Understand and Confirm The Tequirements
Communication Upgrade
Product Selection
Order Confirmation
Inventory Verification

Logistics Tracking and Feedback
Handover of Goods
Printing and Attaching Waybills
Logistics Selection
Packaging Preparation
Order Allocation

Pre-sales and After-sales Service

Communication Stage

User consultation: Users ask merchants various questions about products or services, such as product features, specifications, prices, promotional activities, delivery methods, after-sales service, etc.
Timely response: The customer service team of the merchant answers user questions with a professional and friendly attitude. For complex issues, the internal professional team will provide detailed answers after further research, communication, and processing.
Requirement confirmation: If the user has specific requirements, customer service will further communicate with the user, clarify specific details and requirements, and record them.
Communication upgrade: If there are problems that customer service cannot solve, such as technical difficulties, major after-sales issues, etc., the problem will be transferred to professional personnel from relevant departments, such as technical support teams, after-sales supervisors, etc., who will have deeper communication and negotiation with the user.
Order Stage

User consultation: Users ask merchants various questions about products or services, such as product features, specifications, prices, promotional activities, delivery methods, after-sales service, etc.
Timely response: The customer service team of the merchant answers user questions with a professional and friendly attitude. For complex issues, the internal professional team will provide detailed answers after further research, communication, and processing.
Requirement confirmation: If the user has specific requirements, customer service will further communicate with the user, clarify specific details and requirements, and record them.
Communication upgrade: If there are problems that customer service cannot solve, such as technical difficulties, major after-sales issues, etc., the problem will be transferred to professional personnel from relevant departments, such as technical support teams, after-sales supervisors, etc., who will have deeper communication and negotiation with the user.
Order Processing Stage

User consultation: Users ask merchants various questions about products or services, such as product features, specifications, prices, promotional activities, delivery methods, after-sales service, etc.
Timely response: The customer service team of the merchant answers user questions with a professional and friendly attitude. For complex issues, the internal professional team will provide detailed answers after further research, communication, and processing.
Requirement confirmation: If the user has specific requirements, customer service will further communicate with the user, clarify specific details and requirements, and record them.
Communication upgrade: If there are problems that customer service cannot solve, such as technical difficulties, major after-sales issues, etc., the problem will be transferred to professional personnel from relevant departments, such as technical support teams, after-sales supervisors, etc., who will have deeper communication and negotiation with the user.
Transportation Phase

User consultation: Users ask merchants various questions about products or services, such as product features, specifications, prices, promotional activities, delivery methods, after-sales service, etc.
Timely response: The customer service team of the merchant answers user questions with a professional and friendly attitude. For complex issues, the internal professional team will provide detailed answers after further research, communication, and processing.
Requirement confirmation: If the user has specific requirements, customer service will further communicate with the user, clarify specific details and requirements, and record them.
Communication upgrade: If there are problems that customer service cannot solve, such as technical difficulties, major after-sales issues, etc., the problem will be transferred to professional personnel from relevant departments, such as technical support teams, after-sales supervisors, etc., who will have deeper communication and negotiation with the user.